Refunds and cancellations

How to do refunds and cancellations from Shopify.

Jeff Blake avatar
Written by Jeff Blake
Updated over a week ago

Note: Use the Shopify Orders dashboard (not the app) to do refunds and cancellations.


When you issue a refund, be sure to check Restock items if you would like the tickets to be automatically cancelled and re-added to the inventory. If you uncheck Restock items, the tickets will be left as-is (i.e., still valid).

shopify refund ticket order


Cancelling an order from the Shopify orders page will automatically delete the corresponding tickets in Guest Manager.


Do you refund the service fees?

Yes, refunding or canceling an order will trigger a credit of the $1 service fees. Please note that we can only refund service fees within 30 days of when the order was placed. This is a limitation imposed by Shopify.

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