FAQs
Common questions, solutions, and troubleshooting.
On my Shopify invoice I see “Usage charges”, what are those?
Can I use the iOS Check in and ticket scanning app on the On Demand plan?
How do I pay the subscription and per ticket fees?
Who collects the ticket sales? Do you pay me?
What are credits? Do I need them?
There are other apps that don’t charge per ticket?
Paying per ticket sounds expensive?
What about credit card fees?
Is there a cap on ticket fees?
When am I charged a dollar?
Can I trial it for free?
Which plan is right for me?
But I need to sell more than 50 tickets?
Why is there a $50 limit when I sign up for a plan?
What is the external admin app?
Is upgrading and downgrading automatic based on how tickets I sell?
Can I upgrade or downgrade any time?
What is the difference between free and paid plans?
I need the customer experience translated in my language, can you help?
Can I have different start times for an event based on ticket type?
Can I add additional information to appear on the PDF ticket?
Can I customize the text that shows on the confirmation page?
Can the customer purchase other products in the same order?
Is it integrated with Shopify Checkout?
The customer is not able to download their ticket on the confirmation page
How do I change the order of ticket variants on the product page?
Can customers use Android? I only see iOS
The customer is not able to transfer or fill in questions on the order confirmation page
How do I collect more fields or questions from the customer after purchase?
How do I send an email to the ticket buyer after purchase?
How do I add a quantity field to the product page?
Old/past dates are appearing on my Shopify product page, how do I remove them?
What kind of event should I create?
How do I postpone or reschedule an event?
How do I cancel an event?
Can I set a different max attendance for each time slot / date?
How do I delete an event?
Where can I get a report on ticket revenue for an event?
What is the best way to change ticket prices, titles, and inventory?
Is it possible to create a ticket that expires in N days, or after X uses?
How do I view past events in the Events list? My events have disappeared.
Will discount codes I create in Shopify be usable on ticket products?
Can you help me customize or setup my storefront?
Can I create the product in shopify first and then link to the event with the app?
Can I delete products or variants? Does that affect reporting?
Does the product have to be physical / can I disable shipping?
Can I disable tax on tickets? I don’t want to charge tax.
Can I adjust the inventory manually in Shopify?
Do customers use my payment gateway?
How integrated is Event Ticketing with Shopify?