FAQs

Common questions, solutions, and troubleshooting.

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61 articles in this collection
Written by Jeff Blake
Billing

On my Shopify invoice I see “Usage charges”, what are those?

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Written by Jeff Blake
Updated over a week ago

Can I use the iOS Check in and ticket scanning app on the On Demand plan?

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Written by Jeff Blake
Updated over a week ago

How do I pay the subscription and per ticket fees?

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Written by Jeff Blake
Updated over a week ago

Who collects the ticket sales? Do you pay me?

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Written by Jeff Blake
Updated over a week ago

What are credits? Do I need them?

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Written by Jeff Blake
Updated over a week ago

There are other apps that don’t charge per ticket?

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Written by Jeff Blake
Updated over a week ago

Paying per ticket sounds expensive?

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Written by Jeff Blake
Updated over a week ago

What about credit card fees?

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Written by Jeff Blake
Updated over a week ago

Is there a cap on ticket fees?

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Written by Jeff Blake
Updated over a week ago

When am I charged a dollar?

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Written by Jeff Blake
Updated over a week ago

Can I trial it for free?

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Written by Jeff Blake
Updated over a week ago

Which plan is right for me?

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Written by Jeff Blake
Updated over a week ago

But I need to sell more than 50 tickets?

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Written by Jeff Blake
Updated over a week ago

Why is there a $50 limit when I sign up for a plan?

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Written by Jeff Blake
Updated over a week ago

What is the external admin app?

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Written by Jeff Blake
Updated over a week ago

Is upgrading and downgrading automatic based on how tickets I sell?

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Written by Jeff Blake
Updated over a week ago

Can I upgrade or downgrade any time?

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Written by Jeff Blake
Updated over a week ago

What is the difference between free and paid plans?

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Written by Jeff Blake
Updated over a week ago
Customer experience

I need the customer experience translated in my language, can you help?

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Written by Jeff Blake
Updated over a week ago

Can I have different start times for an event based on ticket type?

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Written by Jeff Blake
Updated over a week ago

Can I add additional information to appear on the PDF ticket?

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Written by Jeff Blake
Updated over a week ago

Can I customize the text that shows on the confirmation page?

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Written by Jeff Blake
Updated over a week ago

Can the customer purchase other products in the same order?

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Written by Jeff Blake
Updated over a week ago

Is it integrated with Shopify Checkout?

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Written by Jeff Blake
Updated over a week ago

The customer is not able to download their ticket on the confirmation page

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Written by Jeff Blake
Updated over a week ago

How do I change the order of ticket variants on the product page?

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Written by Jeff Blake
Updated over a week ago

Can customers use Android? I only see iOS

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Written by Jeff Blake
Updated over a week ago

The customer is not able to transfer or fill in questions on the order confirmation page

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Written by Jeff Blake
Updated over a week ago

How do I collect more fields or questions from the customer after purchase?

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Written by Jeff Blake
Updated over a week ago

How do I send an email to the ticket buyer after purchase?

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Written by Jeff Blake
Updated over a week ago

How do I add a quantity field to the product page?

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Written by Jeff Blake
Updated over a week ago

Old/past dates are appearing on my Shopify product page, how do I remove them?

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Written by Jeff Blake
Updated over a week ago